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Can we customize logos, embroidery, and printing?
Support LOGO embroidery, reactive printing, and heat transfer printing. AI/PNG source files can be provided for quotation.
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Do you support small batch ordering?
Support, small trial orders can be accepted. The minimum order quantity (MOQ) varies depending on the style and material. Please contact customer service for detailed minimum order requirements.
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How long can the delivery be made?
Regular spot goods take 3-7 days; Customized printing and embroidery styles, with a production cycle of 15-25 days, subject to the contract schedule.
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What fabric is the towel made of?
The mainstream is 100% pure cotton, but there are also various materials to choose from, such as bamboo fiber, cotton soft gauze, and ultra-fine fiber.
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Will it shed hair?
New towels may have a small amount of floating hair during the first wash, which is a normal phenomenon; Gently wash with cold water 2-3 times and it will basically disappear. Avoid high temperature drying.
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Will it fade?
Adopting active dyeing process, it is not easy to fade during normal washing; Do not use bleach and do not soak for a long time.
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Do new towels need to be washed before use?
It is recommended to clean it once before the first use to remove production residue floating hair and slurry, which will make the hand feel softer.
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How to maintain towels to extend their lifespan?
Wash with warm water to avoid bleaching; Ventilate and dry to reduce exposure to sunlight; Replace regularly and do not store in damp conditions for a long time.
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What logistics are supported?
Domestic express delivery; Foreign trade can be shipped by sea, air, DHL/UPS express, and we can assist in arranging freight forwarders.
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How to deal with defects in the received goods?
Provide physical photos within 7 days of receiving the goods, and arrange for reshipment/compensation after verifying the issue.